Frequently Asked Questions

Check most frequently asked questions here, if you still need help, please contact us

Fit, Feel & Performance

Our polos and shirts have a relaxed fit and are cut to look great untucked. If you are between sizes, we recommend you size down if you prefer a slimmer fit or size up if you prefer a looser fit and longer length shirt. Please refer to each product's size chart and don't worry if your item doesn't fit, we can get that exchanged for you (for free) via our 30-day "free returns and exchanges" policy. 

Our printed polos use a polyester/spandex blend which is our highest performing fabric. These polos feel soft, stretch when they need to, wick away moisture and have +50 UV Protection.

Our classic polos use a polyester, cotton and elastane tri-blend fabric which marries cotton’s soft feel, polyester’s refined look and easy care and elastane’s stretch to give you a classic looking polo that performs.

Our t-shirts are made of 100% cottton and are extremely soft and comfortable.


Hoolie is an old country golf term that means to be very windy, as in "to blow a hoolie" and a Hoolie tool is a forcible entry tool used by military and law enforcement breach teams. Hoolie is also slang for "Hooligan" and a hard-core golfer with a penchant for kicking ass.

Hoolie is proud to announce a 20% Discount for all US Military, Veterans & First Responders through GOVX. To access your one-time discount code, click on the GOVX link in the shopping cart. Once verified, you will receive a coupon code which can be applied in the cart before checkout. 


We accept most means of electronic payment including VISA, MasterCard, American Express, Discover, Paypal and Shop Pay. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.


We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. To start a return, please email and state the reason for your return. Please note, we also accept exchanges (see Returns & Exchanges for more details).

Once we receive your item, a refund is initiated immediately. All major credit card providers generally process refunds within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at

To make a change to your order please email We won't be able to modify orders that have shipped; in that case, you will need to initiate a return or exchange or place a new order.


Orders are processed in the order we receive them but usually ship within 24hrs (When placed Monday through Friday). A shipping estimate will be provided during checkout and you will receive an email with a tracking link after your order has shipped.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact us at and we can assist you with the next steps.

Chances of receiving damaged items are very rare but in the case this happens to you, please email and we will guide you through the steps for exchanging your item.